Frequently Asked Questions

Everything you need to know about transforming your space with RoomMates.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $6.99 applies to smaller orders.

What is your return policy for home decor items?

We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made or personalized products are final sale unless they arrive damaged.

Are your wallpapers and wall decals renter-friendly?

Yes! Our peel-and-stick collection is specifically designed to be easily removable without leaving sticky residue or damaging the paint, making them perfect for apartments and dorm rooms.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an automated email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What should I do if my item arrives damaged?

We apologize for the inconvenience. Please contact our support team at [email protected] within 48 hours of delivery with photos of the damage, and we will arrange a free replacement immediately.